Ride Custom Back – Important Product Update

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New 3D printed Ride Designs Custom Back

But first, are you familiar with the Ride Custom Back?  It has long been the premier wheelchair seating solution for achieving optimum postural support, balance and control. 

The ultra-breathable mesh liner option allows for a thin profile and helps to keep the sitter dry and comfortable in virtually any climate.

In addition, an AccuSoft® foam liner option provides a softer, more forgiving user interface with the exacting support of the Custom Back shell.

Leading the way in seating technology once again,

we have an important announcement!

Ride Designs has made a quantum leap forward in custom seating manufacturing.  Effective November 1, 2022 we will be utilizing the very latest in 3D printing technology to manufacture the Ride Custom Back.

This first-to-the-industry manufacturing method brings with it some amazing benefits:

  • Unparalleled accuracy and quality assurance.
  • Simplification (as follows):

Here’s the VERY IMPORTANT fine print:

  • As of November 1, 2022 you will see new part numbers on the Ride Custom Back order forms, and on quotes.
    • What was originally part number “RCB100” will now be part number “RCB200”.
    • Options that used to begin with “RCB” will now begin with “RCB2”.
  • HCPCS coding, pricing and product name stay the same.
    • Rest assured, we won’t disrupt your funding for current orders by changing part numbers mid-stream.
    • All open quotes and orders for RCB100s will remain unchanged, and those backs will be built in the original method.

As always, we’re here to help you in any way we can.

Call us at 866.788.1633 or email customerservice@ridedesigns.com.

Thank you, and Ride On!

LiDAR Scans can now be imported into RideWorks®

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You can now import a scan into RideWorks from the Scaniverse app.

You may recall that as of May 1, 2022 we are no longer providing scanners with our shape capture tool kits.

We have introduced a new, amazing scanning method, utilizing LiDAR technology.  Scans are taken using an app called “Scaniverse” installed on an iPad equipped with a LiDAR scanner (iPad Pro 2020 or later).  Not only does this method not require the attachment of a separate scanning device to the iPad, but the 3D image is incredibly high resolution.  The details that are visible on these scans are next-level!    

When we first broke this news, scans on the Scaniverse app had to be emailed to Ride separately, outside of RideWorks.  The updated version of the RideWorks app is now able to import a Scaniverse scan, allowing the scan to be submitted to Ride with RideWorks, along with the order forms and client photos. All is right with the world again!

Here are some reminders:

If you order Ride shape capture tools after May 1, 2022 you will not receive a scanner and scanner bracket.  You will receive an iPad Pro with no scanner.  You are seriously going to love this new method!  It’s simpler, requires no extra attachments or chargers, and it’s even more accurate.

Each tool kit containing an iPad Pro will also include these instructions for using the Scaniverse app to scan your captured shape and submit it to Ride.

If you have a Structure Sensor scanner from us, but also have an iPad Pro that was made in 2020 or later, you are welcome to install the Scaniverse app and use it instead of the Structure Sensor scanner. We are happy to accept either method of scanning. 

Ride On!

Taking Scanning and Custom Seating to the Next Level!

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LiDAR scanning on iPad Pro with Scaniverse.

Ride Designs is excited to announce effective May 1, 2022 we are no longer providing scanners with our shape capture tool kits.

Since the inception of the RideWorks app in 2017, our Ride Certified Practitioners have utilized the Structure Sensor 3D scanner attached to an iPad to create a 3D scan of captured shapes – shapes which are then submitted via RideWorks for the making of Ride custom seating systems.   All tool kits supplied to Ride Certified Practitioners between March of 2017 and May 1, 2022 utilize this method.

We are pleased to introduce a new scanning method, utilizing LiDAR technology via an app called ‘Scaniverse’ installed on an iPad equipped with a LiDAR scanner (iPad Pro 2020 or later*).  This method does not require the attachment of a separate scanning device to the iPad. 

If you order Ride shape capture tools after May 1, 2022 you will not receive a scanner and scanner bracket.  You will receive an iPad Pro with no scanner.  You are seriously going to love this new method!  It’s simpler, requires no extra attachments or chargers, and it’s even more accurate.

Each tool kit containing an iPad Pro will also include these instructions for using the Scaniverse app to scan your captured shape and submit it to Ride.

If you have a Structure Sensor scanner from us, but also have an iPad Pro that was made in 2020 or later, you are welcome to install the Scaniverse app and use it instead of the Structure Sensor scanner. We are happy to accept either method of scanning. 

Onward and upward!

Easily Modify the Ride Custom 2 Cushion in the field!

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One of the many outstanding features of the Ride Custom 2 Cushion is that it can be easily modified in the field without compromising the moisture-resistance or integrity of the foam.   When the need for modifications is identified at a final fitting, they can be completed on-site preventing delays in delivery.  In this series of short videos, Ryan Crosby, Ride’s Senior Education and Technology Specialist, demonstrates the correct methods to use when modifications to the Ride Custom 2 Cushion are necessary.

Learn more about the Custom 2 Cushion:

New sales team

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Ride Designs is pleased to announce that we have recently partnered with the Brewis Group to represent our seating solutions in California, Nevada, Alaska and Hawaii. We welcome Jon Hoxter, Steve Neale, Brad White, Duane Rhodes, and Barry Brewis. Find specific territory coverage and contact information here.

The Brewis Group comes with many years of experience, knowledge and service in the rehab community, and we’re excited for the increased presence they will bring to the territory. 

Daniella Giles, PT, DPT, ATP, SMS, has accepted a position as Clinical Educator for Ride Designs. She will use her extensive talents and knowledge to teach and elevate the seating skills of our Ride Certified Practitioners and the rehab community across North America. We wish Daniella great success in her new role! (Meanwhile, she will be working closely with the Brewis Group during the transition to ensure a smooth hand-off.)

These changes will ultimately allow us to further our commitment to serve you better and be more responsive to your needs.