Technical support team expands

Ride Designs is happy to announce that Jeremy Hansen, ATP, has joined our stellar technical support team.

Jeremy Hansen, ATP, seating and technology specialist

Jeremy has worked in complex rehab technology since 2004. As a rehab technology specialist for more than 15 years, he has experience with all ages and every type of adaptive equipment user. RESNA-certified in 2007 as an ATP, Jeremy has a passion for providing clinical outcomes that improve wheelchair users independence, function, and quality of life.

Utilize the expertise of the Technical Support Team

Take advantage of real-time assistance with your challenging wheelchair seating scenarios. Click here to ask a technical question and/or to schedule a free, live technical support session with one of our technical support team members. 

During a scheduled appointment, you can connect with our technical support team via phone or virtual video platform. We will be right there in the clinic with you. Together, we can find the best solutions to your seating challenges. Try it!

Looking forward…

From Ride’s perspective, the Complex Rehab Industry appears to be recovering well, as we are seeing incoming orders at a rate consistent with previous years. There remains uncertainty about the ability for recovery to continue at the current pace in the coming months.  While we remain optimistic and committed to operating full-steam ahead, we encourage you to submit orders as soon as possible to ensure year-end delivery.

Thanks to all of you out in the field who are back at it — working with people whose lives often depend on getting appropriate seating and complex rehab technology.

Throughout 2020, Ride has been able to fulfill custom product orders within 12 days over 98% of the time. Recently 85% of custom orders have shipped within 8 days. 

We love getting messages like this one, from Dave Blaser of NuMotion:

“You guys got inputted one of my castings on the 20th and it’s freaking at my door already… that’s 10 days for a Custom Back!”

We expect the usual uptick in orders as folks try to deliver seating systems before year-end. So we’re encouraging everyone to get their orders in the pipeline as soon as possible, especially with so many unknowns due to COVID-19. You can count on Ride to do everything we can to get your orders filled as quickly as possible.

We thank you for your business. Work smart, be well, Ride on!

Kudos to consumer advocate Jenny Siegle

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tomandjenny072820Jenny Siegle was awarded the NRRTS* Consumer Advocate of the Year Award during the Unite4CRT Town Hall Meeting on July 28th.

That masked man in the photo, surprising Jenny while she was hosting the town hall online, is Ride CEO Tom Hetzel. Jenny’s mother, Barb, joined in.

A sports producer and huge Colorado Rockies fan, you may have seen Jenny modeling in some of Ride’s photography over the years or lobbying on Capitol Hill.  She uses a Ride Custom Cushion and Back to support her active lifestyle.

Jenny helped to form the advocacy coalition, Unite4CRT, and has been a driving force in planning the monthly town hall meeting topics and discussions. As host of the meetings, Jenny’s warm and welcoming personality encourages discussion among a diverse audience.

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The group’s mission is to bridge the gap between the perception and the reality of living with a disability. Consider joining their next meeting… information on registering to attend (free) is here.

*NRRTS is the National Registry of Rehabilitation Technology Suppliers

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Anatomy and seating CEU course

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Be among the first to watch “How does it shape up? The impact of the skeleton and the cushion on buttocks shape during sitting,” taught by Sharon Sonenblum, PhD (pictured above left during filming). This is a .1 CEU course.
All courses on Ride University’s online education platform are free until December 31, 2020.
Learn more about wheelchair seating and Ride products at your own convenience — and get CEU credit for some of the offerings. Check out the current course offerings here.

Tour of smiles…

Before the International Seating Symposium (ISS) earlier this year—when life was altogether different—we photographed a quick tour of Ride Designs to show in our booth.

Those who visit in person are always amazed by the amount of space, extent of equipment, and the number of dedicated team members that it takes to do what we do. Relatively few people actually make the trip to see us in Colorado, so this quick view of “The Ride Experience” was designed to highlight what happens behind the scenes.

Looking at the video now, we’re struck by all the smiles that we miss seeing on a daily basis due to current Covid-19 mask protocols… So it seemed like the perfect time to put this out there for everyone to see.

Enjoy the tour — and keep smiling, even if it’s hidden by a mask these days! (We’ll look for the tell-tale sparkle in your eyes and those little wrinkle lines around the edges…)

Please note that in better times we do welcome visitors. Ride Custom Certification Courses are debuting again this month with a significantly smaller group of participants — and in a socially distanced manner.

Remember… smiling not only offers a mood boost but helps our bodies release cortisol and endorphins that provide lots of health benefits, including helping to:

    • Reduce blood pressure
    • Increase endurance
    • Reduce pain
    • Reduce stress
    • Strengthen immune system

We’re starting another collection of photos to document our masked moments… Be well!

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