Technical support team expands

Ride Designs is happy to announce that Jeremy Hansen, ATP, has joined our stellar technical support team.

Jeremy Hansen, ATP, seating and technology specialist

Jeremy has worked in complex rehab technology since 2004. As a rehab technology specialist for more than 15 years, he has experience with all ages and every type of adaptive equipment user. RESNA-certified in 2007 as an ATP, Jeremy has a passion for providing clinical outcomes that improve wheelchair users independence, function, and quality of life.

Utilize the expertise of the Technical Support Team

Take advantage of real-time assistance with your challenging wheelchair seating scenarios. Click here to ask a technical question and/or to schedule a free, live technical support session with one of our technical support team members. 

During a scheduled appointment, you can connect with our technical support team via phone or virtual video platform. We will be right there in the clinic with you. Together, we can find the best solutions to your seating challenges. Try it!

Anatomy and seating CEU course

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Be among the first to watch “How does it shape up? The impact of the skeleton and the cushion on buttocks shape during sitting,” taught by Sharon Sonenblum, PhD (pictured above left during filming). This is a .1 CEU course.
All courses on Ride University’s online education platform are free until December 31, 2020.
Learn more about wheelchair seating and Ride products at your own convenience — and get CEU credit for some of the offerings. Check out the current course offerings here.

Tour of smiles…

Before the International Seating Symposium (ISS) earlier this year—when life was altogether different—we photographed a quick tour of Ride Designs to show in our booth.

Those who visit in person are always amazed by the amount of space, extent of equipment, and the number of dedicated team members that it takes to do what we do. Relatively few people actually make the trip to see us in Colorado, so this quick view of “The Ride Experience” was designed to highlight what happens behind the scenes.

Looking at the video now, we’re struck by all the smiles that we miss seeing on a daily basis due to current Covid-19 mask protocols… So it seemed like the perfect time to put this out there for everyone to see.

Enjoy the tour — and keep smiling, even if it’s hidden by a mask these days! (We’ll look for the tell-tale sparkle in your eyes and those little wrinkle lines around the edges…)

Please note that in better times we do welcome visitors. Ride Custom Certification Courses are debuting again this month with a significantly smaller group of participants — and in a socially distanced manner.

Remember… smiling not only offers a mood boost but helps our bodies release cortisol and endorphins that provide lots of health benefits, including helping to:

    • Reduce blood pressure
    • Increase endurance
    • Reduce pain
    • Reduce stress
    • Strengthen immune system

We’re starting another collection of photos to document our masked moments… Be well!

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Who knew?! Another use for a sample Java Cushion…

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Watch a tutorial by Ryan Crosby, ATP, SMS, Senior Education & Technology Specialist

Ride Designs is debuting an even simpler way to order the Ride Custom AccuSoft™ Cushion –- by using a Java Cushion as an evaluation tool. (Learn more about AccuSoft here.)

When appropriate, this easy and time-saving method can replace the bead bag and vacuum pump method. Check out this brief video tutorial.

Detailed information, including frequently-asked questions and answers, is available here.

Let’s make working together as easy as possible…

we are here for you

Beyond our stellar customer service team, here are some other ways that Ride can assist during this unusual time…

Technical support

Need expert, real-time assistance with a challenging wheelchair seating scenario? Consult with Ryan Crosby, ATP/SMS, Senior Education and Technology Specialist. Schedule your appointment directly, by emailing support@ridedesigns.com. At your scheduled appointment time, connect via phone or virtual video platform, and we’ll be there in the clinic with you. Together, we can find the best solutions to your seating challenges. Try it!

Support in your area

Hopefully you know your local Ride representative, but if not, contact information for our expert US/Canada Sales Reps are listed here.

Funding documentation assistance

If you need assistance with documentation review for a Ride Custom Back and/or Cushion order, we can help, and at no cost to you.  Simply contact our Reimbursement Department at (866) 781-1633 x 312.

RU_logo_wborderFree online education courses

Through the new Ride University online educational platform, Ride now offers CEU and other wheelchair seating courses at no cost through December 31, 2020.

Ride product FAQs

Use the filters on this webpage to find answers to many of the most asked questions concerning Ride products.

Monthly news updates and resources

Do you receive Ride’s informative newsletter? If not, you’re missing out! To subscribe, go here and scroll down to form at bottom right.

Let us know what else you may need… we aim to please! Suggestions welcomed.