Watch the process for scanning captured shapes on an iPad Pro with built-in LiDAR scanner!

You may recall that as of May 1, 2022 we are no longer providing scanners with our shape capture tool kits.

We have introduced a new, amazing scanning method, utilizing LiDAR technology.  To order Ride Designs custom products, scans of captured shapes are taken using an app called “Scaniverse” installed on an iPad equipped with a LiDAR scanner (iPad Pro 2020 or later).  Not only does this method not require the attachment of a separate scanning device to the iPad, but the 3D image is incredibly high resolution.  The details that are visible on these scans are next-level!   

We’re excited to share a video we’ve published that provides step-by-step instructions for scanning a captured shape using an iPad Pro with LiDAR.  Watch it here and see how quick and easy it is!

Important reminder:  we have a dedicated team of subject matter experts standing by to help with any of your custom seating challenges!  Call us at 866-781-1833.

Ride On!

Modify the Ride Custom Back (RCB200) in the field!

One of the many outstanding features of the Ride Custom Back is that it can be modified in the field. When the need for modifications is identified at a final fitting, the mods can be completed on-site preventing delays in delivery.

In this series of short videos, Ryan Crosby, Ride’s Senior Education and Technology Specialist demonstrates the correct methods to use when modifications to the Ride Custom Back (RCB200) are necessary.

Note:  Practitioners who were certified for Ride custom products prior to 2023 are most likely familiar with the methods recommended to modify the Ride Custom Back.  We encourage even these folks to watch these videos to learn about the few, subtle differences between modifying our legacy RCB shell material and our new, 3D printed RCB shell material.

Ride Custom Back (RCB200) T-Nut Installation

Ride Custom Back (RCB200) Heating and Flaring Laterals

Ride Custom Back (RCB200) Trimming Lateral Supports

Ride Custom Back (RCB200) Heating and Rolling Top Edge of Lateral

Ride Custom Back (RCB200) Heating and Bulging Relief

Learn more about the Ride Custom Back:

Features and Benefits

Bundled Pricing

Why Bundled Pricing?

Bundled pricing came about after a review of how frequently orders, purchase orders and prior authorizations were having to be revised as a result of a flawed sequence in the normal process of providing custom molded seating systems. The current process is as follows:

  1. Client is evaluated for seating and mobility.
  2. Determination for custom molded seating is made after all lesser costly alternatives are ruled out.
  3. Therapist and ATP guess what specific options and components are necessary for the seating system.
  4. Lengthy order forms are filled out, quotes are generated and LMN is drafted based on that guesswork.
  5. Prior authorization is generated and submitted based on the specifications the clinical team thinks the client needs.
  6. Medicaid reviewer reviews detailed line items to determine if medical necessity is established.
  7. Prior authorization is granted.
  8. Client returns to clinic for shape capture and actual specifications for the seating are determined and differ from the original ones quoted and authorized.
  9. The supplier, therapist, manufacturer and reviewer must all revise their work to accommodate the changes in the order. Order, order form, purchase order, LMN and prior authorization must now all be revised to accommodate the changes. This creates more work for everyone and delays order fulfillment.
  10. Once revised PAR is approved, then PO can be issued along with revised order form to the manufacturer for production. 
  11. Additionally, ATP’s and clinicians may over spec the system in the beginning to ensure that they have the necessary authorizations in place to accommodate for the unexpected changes identified at the time of shape capture.

There is tremendous inefficiency in the current process and all of the detailed line item work for the ATP, therapist, funding specialist, reviewer and manufacturer is largely wasted. A non-clinician may ask why the shape capture does not occur at the time of initial evaluation. There are many reasons for that. Number one is that it is imperative to deliver custom molded systems as close as possible to the shape capture date, because the client’s posture can change. The longer the time-frame between shape capture and final delivery, the higher the chances of that new system failing and needing to be remade. Also in busy clinics, the scheduled appointment time may not allow for the additional time required to perform a shape capture. Moreover, clients with complex needs oftentimes lack the endurance for a seating and mobility evaluation AND a shape capture all at one appointment.

Bundled pricing allows the sequence of events to be placed in the correct order, simplifies the process for all concerned and eliminates a lot of wasted time for all stakeholders. Bundled pricing provides for a flat rate price that includes all of the most frequently ordered options and accessories. All high cost options are excluded from the bundled price. Using bundled pricing means that the supplier and therapist can specify and prescribe custom molded seating utilizing as few as two line items, one for the seat and one for the back. The Medicaid reviewer only has two line items to review.

The sequence utilizing bundled order forms then flows as follows:

  1. Client evaluated for seating and mobility.
  2. Determination is made for custom molded seating.
  3. No detailed order form needed at this point. Streamlined manufacturer’s quote, order, LMN, prior authorization are all generated and submitted.  Reviewer only has to review two line items.
  4. Medical necessity determined and authorization granted.
  5. Client is seen at clinic for shape capture and specific specs are determined.
  6. Detailed order from generated and submitted to manufacturer with PO for production.

Bundled pricing eliminates a tremendous amount of duplication of work for all concerned and speeds up the order process.

(Not) Many (un)Happy Returns…

At Ride Designs we take a great deal of pride in having the lowest rate of returned products in the custom wheelchair seating industry. There are four very important reasons why so few of our custom products are returned to be modified or remade:

  • Better Trained Practitioners. First, we attribute this accomplishment to our educational offerings. Specifically, completion of our two-day Ride Custom Certification Course that is required to become a certified Ride Custom Systems Practitioner or Supplier.  Attendees receive extensive, hands-on training in capturing shapes, ordering, fitting and modifying Ride custom products.  Participants leave the course armed with the experience, knowledge and skills needed to achieve optimal outcomes for their clients.  Learn more and register here.
  • Shape Shifting Excellence. Next, we give so much credit to our talented staff.  The ability of our “shape shifters” to interpret incoming scanned shapes and skillfully and accurately prepare them for the carving process is truly something sets us apart.  (No link for more information here – this one’s a secret!)
  • Technical and Clinical Support. From our field reps to our internal product support staff, we are available to provide support to help you through your most difficult seating challenges.
  • Adjustability. Last, but certainly not least is the adjustability of our custom products.  The design of our Custom 2 Cushion, Custom AccuSoft Cushion and Custom Back allows for modifications to be made in the field when needed without compromising the integrity of the product. In addition, our Ride Certified Practitioners benefit from the infinitely adjustable FlexLoc mounting system for the Ride Custom Back. Check it out here.

In the rare instance it becomes necessary to return a Ride Designs custom product, we are happy to make things right.  Read about our generous return policy here.

Thank you to our customers and clinician partners who share our commitment to excellence.  As always, we are here to help! Call us at 866-781-1633 or email for assistance with any of your custom seating challenges.

New! Redesigned mounting hardware for Ride® Java® Decaf Back

Introducing Pediatric Flexloc® 2 on the Ride Decaf Back for growing and developing children.

A better wheelchair interface for a better seating outcome!

Pediatric FlexLoc 2 hardware offers all the adjustability of the original Pediatric FlexLoc but with an innovative, streamlined and lightweight* design that eases wheelchair attachment and client fitting.

Beginning April, 2023 all Ride Decaf back supports ship with newly designed Pediatric FlexLoc 2 hardware.

• Mounting and adjustment instructions will be included with each shipment.

• All Pediatric FlexLoc 2 hardware is quick-release as shipped from the factory. Hardware to easily convert to fixed mount is included with each back.

• Customers will be asked to select either small or medium hardware based on the width of the wheelchair back canes from 10” – 14”.

 *Pediatric FlexLoc 2 hardware weighs .5 lbs less than original Pediatric Flexloc hardware

Learn more about the Ride Java Decaf Back here