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Beyond our stellar customer service team, here are some other ways that Ride can assist during this unusual time…

Technical support

Need expert, real-time assistance with a challenging wheelchair seating scenario? Consult with Ryan Crosby, ATP / SMS, Senior Education and Technology Specialist.

Schedule an appointment via the link on the Technical Support page on the website or directly, here. At your scheduled appointment time, connect with Ryan via phone, Facetime or Skype, and he’ll be there in the clinic with you.

Together, we can find the best solutions to your seating challenges. Try it!

Support in your area

Hopefully you know your local Ride representative, but if not, contact information for our expert US/Canada Sales Reps are listed here.

Funding documentation assistance

If you need assistance with documentation review for a Ride Custom Back and/or Cushion order, we can help, and at no cost to you.  Simply contact our Reimbursement Department at (866) 781-1633 x 312.

RU_logo_wborderFree online education courses

Through the new Ride University online educational platform, Ride now offers CEU and other wheelchair seating courses at no cost through December 31, 2020.

Ride product FAQs

Use the filters on this webpage to find answers to many of the most asked questions concerning Ride products.

Monthly news updates and resources

Do you receive Ride’s informative newsletter? If not, you’re missing out! To subscribe, go here and scroll down to form at bottom right.

Let us know what else you may need… we aim to please! Suggestions welcomed.

New evaluator tool for the Custom AccuSoft Cushion

JavaCushion_evaluator_sample

“Even the simplest tools can
empower people to do great things.”
— Biz Stone

Evidence supports the Ride Java Cushion as the superior pre-fabricated wheelchair cushion solution for adjustable skin protection and positioning. (Learn more here.)

And… recently, we introduced the Custom AccuSoft™ Cushion, made specifically to match an individual’s unique shape, using a soft, forgiving foam. (Learn more about this amazing product here.)

So how are these two cushions related? Great question!

The suggested method for capturing a client’s shape to order a Custom AccuSoft Cushion has been the bead bag and vacuum system, which is then scanned and submitted to Ride via the RideWorks® app. While this remains a fantastic tool for determining the specs of an AccuSoft cushion, we now offer an even simpler way to order the AccuSoft Cushion –- by using the Java Cushion as an evaluation tool.

An inventory of sample Java Cushions can now serve an additional purpose. Use them to specify an AccuSoft Cushion from a trial evaluation, adjustment, and measurements.

When appropriate, this easy and time-saving method can replace the bead bag and vacuum pump method. The updated Custom AccuSoft Cushion order form is now available on the RideWorks app. Review the instructions for using the Java Cushion as an evaluator tool on page 5 of the order form, here.

Q: Has there been a change to the Custom AccuSoft Cushion?

A: Nope! The AccuSoft Cushion is not changing. We are simply introducing another method to order the Accusoft Cushion, specific to a user’s needs.

Q: When is it appropriate to use the Java Cushion to evaluate a client for a Custom AccuSoft Cushion?

A: Clients who present with pelvic asymmetry that reduces towards neutral, but persists in unique, though relatively less severe postural deviations, may be good candidates for  specification of an AccuSoft Cushion by evaluating, adjusting, and measuring on a Java Cushion. Using the Java Cushion as an evaluator is a great place to start. If not successful, pull out the bags and capture a shape.

Q: Can the Java Cushion be used to evaluate a client for a Ride Custom 2 Cushion?

A: No. The off-loading design of the Custom 2 Cushion requires the precise client shape that results from utilizing our bead bag and vacuum pump method. The Ride Custom 2 Cushion material is firm and less forgiving by design. This is necessary for off-loading at-risk bony prominences, while safely supporting those parts of the body that can tolerate support.

Q: Is the Custom AccuSoft an off-loading cushion?

A: The AccuSoft Cushion is not a fully off-loading cushion. Two contour options are offered: 1) Ride Contour, made with Ride’s patented mechanism of support which reduces forces at high risk areas and provides slightly greater forces at low risk areas, and 2) Full Contact.

Give it a try!
For additional information, please contact your area Ride Representative, or our product manager, Shelly Young, at 866.781.1633 x312.

NEW: A video tutorial on this process is here.

As we navigate COVID-19…

medicalresearch_glass

Ride Designs and Aspen Seating are committed to operating in the best interests of our clients, business partners, staff, community — and all those we serve. 

The Ride Designs manufacturing facility is designated as essential and is currently open. At this time, our supply chain remains robust and we are operating at full capacity. 

We will continue to remain operational to the fullest extent permitted by law and in compliance with all required safety and health regulations. Any changes to our status will be posted to the website. 

We have taken the following steps in an effort to help slow the spread of the virus.

At our office/production facility:

• If any of our team members show any symptoms of illness, they are required to stay home.

• Non-essential travel has been postponed or cancelled, along with upcoming on-site Custom Certification courses.

• Outside vendors have been instructed to suspend visits until further notice.

• Employees that can, are encouraged to work from home.

• Additional internal infection control measures have been implemented to minimize risk.

In the field:

• Visits will be for client care purposes only and must be coordinated with, and approved by, local staff in advance.

• Personnel have received training on infection prevention measures, including hand sanitation and methods to disinfect equipment and tools in the field.

• We are encouraging the use of virtual support whenever possible.

• We are suspending large in-person meetings and using virtual technology instead.

Through the new Ride University online educational platform (launched at ISS 2020), we are now offering CEU and other training courses at no cost through December 31, 2020.

We’re monitoring the situation closely and will keep you updated as plans/policies may change and develop.

Thank you for your understanding and continued support as we navigate these uncertain times together.

Take care.

P.S. Animated infographics that show how social distancing may affect infection rates are amazing… and have now gotten more views than any story in The Washington Post’s history.

Updated May 6, 2020.

New study on seated buttocks anatomy

sonenblum_study_mri

A new study describes the amount, types, and shapes of tissue present in the buttocks during sitting (i.e., seated buttocks soft tissue anatomy) and the impact of seated buttocks soft tissue anatomy on biomechanical risk. Authored by Sharon Sonenblum, Ph.D., the study is available in the Journal of Tissue Viability here.

Highlights include:

  • Bulk tissue thickness under the seated ischium varied from 5.6 to 32.1 mm.
  • Wheelchair users with a pressure ulcer history have more peaked buttocks contours.
  • Most people do not have gluteus maximus covering their ischial tuberosity.

The ultimate goal of Dr. Sonenblum’s work is to define biomechanical risk of skin breakdown so watch for further study results with data related to risk on various seating surfaces, including the Java Cushion. Ride Designs has supplemented a federal grant awarded to Georgia Tech University to help support this ongoing, important research.

Read more research related to Ride Designs wheelchair seating products here.

Java Cushion: “Game Changer”

Ride_Java_Cushion

Michael Franz writes in “Identifying the Game Changers So You Don’t Have To, about how much the Ride Java Cushion has positively affected his health and well-being. His column is featured in the February 2020 issue of New Mobility magazine. Thanks for the shout-out! Learn more about how the Java Cushion works here.