Ride Custom Back – Important Product Update

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New 3D printed Ride Designs Custom Back

But first, are you familiar with the Ride Custom Back?  It has long been the premier wheelchair seating solution for achieving optimum postural support, balance and control. 

The ultra-breathable mesh liner option allows for a thin profile and helps to keep the sitter dry and comfortable in virtually any climate.

In addition, an AccuSoft® foam liner option provides a softer, more forgiving user interface with the exacting support of the Custom Back shell.

Leading the way in seating technology once again,

we have an important announcement!

Ride Designs has made a quantum leap forward in custom seating manufacturing.  Effective November 1, 2022 we will be utilizing the very latest in 3D printing technology to manufacture the Ride Custom Back.

This first-to-the-industry manufacturing method brings with it some amazing benefits:

  • Unparalleled accuracy and quality assurance.
  • Simplification (as follows):

Here’s the VERY IMPORTANT fine print:

  • As of November 1, 2022 you will see new part numbers on the Ride Custom Back order forms, and on quotes.
    • What was originally part number “RCB100” will now be part number “RCB200”.
    • Options that used to begin with “RCB” will now begin with “RCB2”.
  • HCPCS coding, pricing and product name stay the same.
    • Rest assured, we won’t disrupt your funding for current orders by changing part numbers mid-stream.
    • All open quotes and orders for RCB100s will remain unchanged, and those backs will be built in the original method.

As always, we’re here to help you in any way we can.

Call us at 866.788.1633 or email customerservice@ridedesigns.com.

Thank you, and Ride On!

Taking Scanning and Custom Seating to the Next Level!

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LiDAR scanning on iPad Pro with Scaniverse.

Ride Designs is excited to announce effective May 1, 2022 we are no longer providing scanners with our shape capture tool kits.

Since the inception of the RideWorks app in 2017, our Ride Certified Practitioners have utilized the Structure Sensor 3D scanner attached to an iPad to create a 3D scan of captured shapes – shapes which are then submitted via RideWorks for the making of Ride custom seating systems.   All tool kits supplied to Ride Certified Practitioners between March of 2017 and May 1, 2022 utilize this method.

We are pleased to introduce a new scanning method, utilizing LiDAR technology via an app called ‘Scaniverse’ installed on an iPad equipped with a LiDAR scanner (iPad Pro 2020 or later*).  This method does not require the attachment of a separate scanning device to the iPad. 

If you order Ride shape capture tools after May 1, 2022 you will not receive a scanner and scanner bracket.  You will receive an iPad Pro with no scanner.  You are seriously going to love this new method!  It’s simpler, requires no extra attachments or chargers, and it’s even more accurate.

Each tool kit containing an iPad Pro will also include these instructions for using the Scaniverse app to scan your captured shape and submit it to Ride.

If you have a Structure Sensor scanner from us, but also have an iPad Pro that was made in 2020 or later, you are welcome to install the Scaniverse app and use it instead of the Structure Sensor scanner. We are happy to accept either method of scanning. 

Onward and upward!

Easily Modify the Ride Custom 2 Cushion in the field!

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One of the many outstanding features of the Ride Custom 2 Cushion is that it can be easily modified in the field without compromising the moisture-resistance or integrity of the foam.   When the need for modifications is identified at a final fitting, they can be completed on-site preventing delays in delivery.  In this series of short videos, Ryan Crosby, Ride’s Senior Education and Technology Specialist, demonstrates the correct methods to use when modifications to the Ride Custom 2 Cushion are necessary.

Learn more about the Custom 2 Cushion:

Understanding Custom AccuSoft Cushion contour options

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The Ride Custom AccuSoft Cushion is offered with a choice of contour options: Full Contact and Ride Contour. These contour options have generated some questions so we wanted to highlight the difference between the two… perhaps most readily understood by seeing the photographs below.

Full Contact: The cushion is manufactured exactly as captured (left column below).

Ride Contour: The cushion is manufactured with Ride’s patented mechanism of support. The Ride Contour option carves a recess 3/8″ deep into the surface of the cushion underneath the high risk bony areas (right column below).

The Ride Contour option does not create offloading under the ischial tuberosities.

Rather, it creates a loading bias underneath the proximal thighs and posterior-lateral buttocks, which then reduces forces underneath the ischial tuberosities (as shown in pressure map image, above right). 

The Ride Contour option is not available when ordering extra soft foam. 

NOTE: The Ride Custom AccuSoft Cushion is not a fully off-loading cushion. For orthotic off-loading, consider using the Java® Cushion or Ride Custom 2 Cushion for the ultimate in skin safety and postural support.

Learn more:

Looking forward…

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From Ride’s perspective, the Complex Rehab Industry appears to be recovering well, as we are seeing incoming orders at a rate consistent with previous years. There remains uncertainty about the ability for recovery to continue at the current pace in the coming months.  While we remain optimistic and committed to operating full-steam ahead, we encourage you to submit orders as soon as possible to ensure year-end delivery.

Thanks to all of you out in the field who are back at it — working with people whose lives often depend on getting appropriate seating and complex rehab technology.

Throughout 2020, Ride has been able to fulfill custom product orders within 12 days over 98% of the time. Recently 85% of custom orders have shipped within 8 days. 

We love getting messages like this one, from Dave Blaser of NuMotion:

“You guys got inputted one of my castings on the 20th and it’s freaking at my door already… that’s 10 days for a Custom Back!”

We expect the usual uptick in orders as folks try to deliver seating systems before year-end. So we’re encouraging everyone to get their orders in the pipeline as soon as possible, especially with so many unknowns due to COVID-19. You can count on Ride to do everything we can to get your orders filled as quickly as possible.

We thank you for your business. Work smart, be well, Ride on!