Looking forward…

From Ride’s perspective, the Complex Rehab Industry appears to be recovering well, as we are seeing incoming orders at a rate consistent with previous years. There remains uncertainty about the ability for recovery to continue at the current pace in the coming months.  While we remain optimistic and committed to operating full-steam ahead, we encourage you to submit orders as soon as possible to ensure year-end delivery.

Thanks to all of you out in the field who are back at it — working with people whose lives often depend on getting appropriate seating and complex rehab technology.

Throughout 2020, Ride has been able to fulfill custom product orders within 12 days over 98% of the time. Recently 85% of custom orders have shipped within 8 days. 

We love getting messages like this one, from Dave Blaser of NuMotion:

“You guys got inputted one of my castings on the 20th and it’s freaking at my door already… that’s 10 days for a Custom Back!”

We expect the usual uptick in orders as folks try to deliver seating systems before year-end. So we’re encouraging everyone to get their orders in the pipeline as soon as possible, especially with so many unknowns due to COVID-19. You can count on Ride to do everything we can to get your orders filled as quickly as possible.

We thank you for your business. Work smart, be well, Ride on!

Let’s make working together as easy as possible…

we are here for you

Beyond our stellar customer service team, here are some other ways that Ride can assist during this unusual time…

Technical support

Need expert, real-time assistance with a challenging wheelchair seating scenario? Consult with Ryan Crosby, ATP / SMS, Senior Education and Technology Specialist.

Schedule an appointment via the link on the Technical Support page on the website or directly, here. At your scheduled appointment time, connect with Ryan via phone, Facetime or Skype, and he’ll be there in the clinic with you.

Together, we can find the best solutions to your seating challenges. Try it!

Support in your area

Hopefully you know your local Ride representative, but if not, contact information for our expert US/Canada Sales Reps are listed here.

Funding documentation assistance

If you need assistance with documentation review for a Ride Custom Back and/or Cushion order, we can help, and at no cost to you.  Simply contact our Reimbursement Department at (866) 781-1633 x 312.

RU_logo_wborderFree online education courses

Through the new Ride University online educational platform, Ride now offers CEU and other wheelchair seating courses at no cost through December 31, 2020.

Ride product FAQs

Use the filters on this webpage to find answers to many of the most asked questions concerning Ride products.

Monthly news updates and resources

Do you receive Ride’s informative newsletter? If not, you’re missing out! To subscribe, go here and scroll down to form at bottom right.

Let us know what else you may need… we aim to please! Suggestions welcomed.

As we navigate COVID-19…

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Ride Designs and Aspen Seating are committed to operating in the best interests of our clients, business partners, staff, community — and all those we serve. 

The Ride Designs manufacturing facility is designated as essential and is currently open. At this time, our supply chain remains robust and we are operating at full capacity. 

We will continue to remain operational to the fullest extent permitted by law and in compliance with all required safety and health regulations. Any changes to our status will be posted to the website. 

We have taken the following steps in an effort to help slow the spread of the virus.

At our office/production facility:

• If any of our team members show any symptoms of illness, they are required to stay home.

• Non-essential travel has been postponed or cancelled, along with upcoming on-site Custom Certification courses.

• Outside vendors have been instructed to suspend visits until further notice.

• Employees that can, are encouraged to work from home.

• Additional internal infection control measures have been implemented to minimize risk.

In the field:

• Visits will be for client care purposes only and must be coordinated with, and approved by, local staff in advance.

• Personnel have received training on infection prevention measures, including hand sanitation and methods to disinfect equipment and tools in the field.

• We are encouraging the use of virtual support whenever possible.

• We are suspending large in-person meetings and using virtual technology instead.

Through the new Ride University online educational platform (launched at ISS 2020), we are now offering CEU and other training courses at no cost through December 31, 2020.

We’re monitoring the situation closely and will keep you updated as plans/policies may change and develop.

Thank you for your understanding and continued support as we navigate these uncertain times together.

Take care.

P.S. Animated infographics that show how social distancing may affect infection rates are amazing… and have now gotten more views than any story in The Washington Post’s history.

Updated May 6, 2020.

Ch-ch-ch-ch-changes*…

businessman checking mark on checklist with a red marker
Crossing some order processing upgrades off our 2019 to-do list…

We are pleased to be completing a major upgrade to our order processing system… be aware that Quotes, Order Confirmations, Packing Slips and Invoices will soon have a new look.

Specifically pertaining to Sales Quotes and Order Confirmations:

A new account number will appear but, no worries, we’ll still be able to reference your original account number to keep things running smoothly.

Please don’t reply to incoming quote and confirmation emails — they are automated and will be coming from a Do-Not-Reply email address. As always, it’s most efficient to reach out to us at customerservice@ridedesigns.com.

Ride Custom Back pricing will look different:

Below is what you’re used to seeing…

Old Quote

Now, the price of the Ride Custom Back and the hardware will each be broken out as its own line item, see below. Total cost will remain the same.

New Quote

We continually strive to create a better collaborative working experience. As the systems upgrade rolls out, please reach out with any questions or concerns.

*And now that you’ve probably got that epic David Bowie song stuck in your head, go ahead and indulge yourself with a listen for old times sakes. Oh, yeah…

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The late great David Bowie sings Changes.