All bundled up!

Too much time on your hands? Nope, didn’t think so. We’re very appreciative of the time spent during the process of ordering a Ride Designs custom cushion and back support. Allow us to give you back some of that precious time!

Introducing new bundled package pricing for:

  • Ride Custom 2 Cushion
  • Ride Custom AccuSoft Cushion
  • Ride Custom Back 

You now have the option of either 1) requesting an itemized quote or 2) selecting the new, bundled pricing package for your Ride custom cushion or back support. All the most frequently ordered options are conveniently included in the bundled package price. 

Choosing the bundled pricing package for your custom cushion or back support means:

  • Increased efficiency.
  • Funding approval can be requested without having to complete a shape capture and order form. 
  • The shape capture process and order form completion can be done after authorization has been received, when it’s time to submit a purchase order.  
  • Avoiding the need for revisions to funding authorizations caused by discrepancies between the initial quote and the actual order. 

Here’s the process for ordering a bundled custom product:

  • Identify the need for a Ride Custom product.
  • Obtain clinical documentation to support the need for the product.
  • Request a bundled price quote if a manufacturer’s quote is required by the funding source. (Tip: Ask us to leave client-specific information, like name, off of the quote and utilize the same quote each time the bundled custom product is selected, to submit to the funding source.)
  • Obtain funding approval.
  • Capture and scan client’s shape and submit to Ride along with a completed, bundled package order form and purchase order. 
  • Receive your client’s product fast! Ride Custom products ship within 12 business days of receiving a complete purchase order.

What’s included:

  • Ride Custom Cushion 2 bundled package
    • Choice of standard, firm, or reinforced foam
    • Breathable, spacer fabric cover, one layer or two, with or without spandex over spacer fabric
    • Bevel cut
    • Ventilation channel
    • 1″ undercut
    • Any cushion width, including tapered
    • Any cushion length, including asymmetrical leg lengths
    • Any sitting height and height modifications
    • Off-loading contour or full contact
    • All medial thigh support heights and modifications
    • All lateral thigh support heights and modifications
    • Reticulated foam well insert kit
    • Ride CAM wedge kit
    • Orientation Wedge
  • Ride Custom AccuSoft Cushion bundled package
    • Choice of soft or extra soft foam
    • Breathable spacer fabric cover, one layer or two, with or without spandex over spacer fabric
    • Incontinence-resistant cover
    • All cushion widths
    • All cushion lengths, including asymmetrical leg lengths
    • All sitting heights and height modifications
    • Ride Contour or full contact
    • All medial thigh support heights and height modifications
    • All lateral thigh support heights and height modifications
    • Bevel cut
    • 1″  undercut
    • Ride CAM wedge kit
    • Orientation wedge
  • Ride Custom Back bundled package
    • Any width up to 24″
    • One set of FlexLoc hardware
    • 1 set clamp mounts for round back canes
    • 1 FlexLoc adapter plate
    • Choice of fixed or quick release hardware attachment
    • Choice of original firm foam, soft foam, or spacer mesh liner
    • Wipeable, incontinence-proof cover for soft foam option only
    • Soft fit, center only or complete back
    • Universal headrest mounting plate
    • Integrated headrest/accessories mount
    • Shoulder harness guides, loose or installed
    • Enhanced relief
    • Extended depth lateral thoracic supports
    • Extended back height

Now, get bundled up with Ride and watch your efficiency improve! 

Understanding Custom AccuSoft Cushion contour options

The Ride Custom AccuSoft Cushion is offered with a choice of contour options: Full Contact and Ride Contour. These contour options have generated some questions so we wanted to highlight the difference between the two… perhaps most readily understood by seeing the photographs below.

Full Contact: The cushion is manufactured exactly as captured (left column below).

Ride Contour: The cushion is manufactured with Ride’s patented mechanism of support. The Ride Contour option carves a recess 3/8″ deep into the surface of the cushion underneath the high risk bony areas (right column below).

The Ride Contour option does not create offloading under the ischial tuberosities.

Rather, it creates a loading bias underneath the proximal thighs and posterior-lateral buttocks, which then reduces forces underneath the ischial tuberosities (as shown in pressure map image, above right). 

The Ride Contour option is not available when ordering extra soft foam. 

NOTE: The Ride Custom AccuSoft Cushion is not a fully off-loading cushion. For orthotic off-loading, consider using the Java® Cushion or Ride Custom 2 Cushion for the ultimate in skin safety and postural support.

Technical support team expands

Ride Designs is happy to announce that Jeremy Hansen, ATP, has joined our stellar technical support team.

Jeremy Hansen, ATP, seating and technology specialist

Jeremy has worked in complex rehab technology since 2004. As a rehab technology specialist for more than 15 years, he has experience with all ages and every type of adaptive equipment user. RESNA-certified in 2007 as an ATP, Jeremy has a passion for providing clinical outcomes that improve wheelchair users independence, function, and quality of life.

Utilize the expertise of the Technical Support Team

Take advantage of real-time assistance with your challenging wheelchair seating scenarios. Click here to ask a technical question and/or to schedule a free, live technical support session with one of our technical support team members. 

During a scheduled appointment, you can connect with our technical support team via phone or virtual video platform. We will be right there in the clinic with you. Together, we can find the best solutions to your seating challenges. Try it!

Looking forward…

From Ride’s perspective, the Complex Rehab Industry appears to be recovering well, as we are seeing incoming orders at a rate consistent with previous years. There remains uncertainty about the ability for recovery to continue at the current pace in the coming months.  While we remain optimistic and committed to operating full-steam ahead, we encourage you to submit orders as soon as possible to ensure year-end delivery.

Thanks to all of you out in the field who are back at it — working with people whose lives often depend on getting appropriate seating and complex rehab technology.

Throughout 2020, Ride has been able to fulfill custom product orders within 12 days over 98% of the time. Recently 85% of custom orders have shipped within 8 days. 

We love getting messages like this one, from Dave Blaser of NuMotion:

“You guys got inputted one of my castings on the 20th and it’s freaking at my door already… that’s 10 days for a Custom Back!”

We expect the usual uptick in orders as folks try to deliver seating systems before year-end. So we’re encouraging everyone to get their orders in the pipeline as soon as possible, especially with so many unknowns due to COVID-19. You can count on Ride to do everything we can to get your orders filled as quickly as possible.

We thank you for your business. Work smart, be well, Ride on!

Let’s make working together as easy as possible…

we are here for you

Beyond our stellar customer service team, here are some other ways that Ride can assist during this unusual time…

Technical support

Need expert, real-time assistance with a challenging wheelchair seating scenario? Consult with Ryan Crosby, ATP/SMS, Senior Education and Technology Specialist. Schedule your appointment directly, by emailing support@ridedesigns.com. At your scheduled appointment time, connect via phone or virtual video platform, and we’ll be there in the clinic with you. Together, we can find the best solutions to your seating challenges. Try it!

Support in your area

Hopefully you know your local Ride representative, but if not, contact information for our expert US/Canada Sales Reps are listed here.

Funding documentation assistance

If you need assistance with documentation review for a Ride Custom Back and/or Cushion order, we can help, and at no cost to you.  Simply contact our Reimbursement Department at (866) 781-1633 x 312.

RU_logo_wborderFree online education courses

Through the new Ride University online educational platform, Ride now offers CEU and other wheelchair seating courses at no cost through December 31, 2020.

Ride product FAQs

Use the filters on this webpage to find answers to many of the most asked questions concerning Ride products.

Monthly news updates and resources

Do you receive Ride’s informative newsletter? If not, you’re missing out! To subscribe, go here and scroll down to form at bottom right.

Let us know what else you may need… we aim to please! Suggestions welcomed.