As we navigate COVID-19…

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Ride Designs and Aspen Seating are committed to operating in the best interests of our clients, business partners, staff, community — and all those we serve. 

The Ride Designs manufacturing facility is designated as essential and is currently open. At this time, our supply chain remains robust and we are operating at full capacity. 

We will continue to remain operational to the fullest extent permitted by law and in compliance with all required safety and health regulations. Any changes to our status will be posted to the website. 

We have taken the following steps in an effort to help slow the spread of the virus.

At our office/production facility:

• If any of our team members show any symptoms of illness, they are required to stay home.

• Non-essential travel has been postponed or cancelled, along with upcoming on-site Custom Certification courses.

• Outside vendors have been instructed to suspend visits until further notice.

• Employees that can, are encouraged to work from home.

• Additional internal infection control measures have been implemented to minimize risk.

In the field:

• Visits will be for client care purposes only and must be coordinated with, and approved by, local staff in advance.

• Personnel have received training on infection prevention measures, including hand sanitation and methods to disinfect equipment and tools in the field.

• We are encouraging the use of virtual support whenever possible.

• We are suspending large in-person meetings and using virtual technology instead.

We’re monitoring the situation closely and will keep you updated as plans/policies may change and develop.

Thank you for your understanding and continued support as we navigate these uncertain times together.

Take care.

P.S. Animated infographics that show how social distancing may affect infection rates are amazing… and have now gotten more views than any story in The Washington Post’s history.

Updated March 24, 2020.

Ch-ch-ch-ch-changes*…

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Crossing some order processing upgrades off our 2019 to-do list…

We are pleased to be completing a major upgrade to our order processing system… be aware that Quotes, Order Confirmations, Packing Slips and Invoices will soon have a new look.

Specifically pertaining to Sales Quotes and Order Confirmations:

A new account number will appear but, no worries, we’ll still be able to reference your original account number to keep things running smoothly.

Please don’t reply to incoming quote and confirmation emails — they are automated and will be coming from a Do-Not-Reply email address. As always, it’s most efficient to reach out to us at customerservice@ridedesigns.com.

Ride Custom Back pricing will look different:

Below is what you’re used to seeing…

Old Quote

Now, the price of the Ride Custom Back and the hardware will each be broken out as its own line item, see below. Total cost will remain the same.

New Quote

We continually strive to create a better collaborative working experience. As the systems upgrade rolls out, please reach out with any questions or concerns.

*And now that you’ve probably got that epic David Bowie song stuck in your head, go ahead and indulge yourself with a listen for old times sakes. Oh, yeah…

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The late great David Bowie sings Changes.