From Ride’s perspective, the Complex Rehab Industry appears to be recovering well, as we are seeing incoming orders at a rate consistent with previous years. There remains uncertainty about the ability for recovery to continue at the current pace in the coming months. While we remain optimistic and committed to operating full-steam ahead, we encourage you to submit orders as soon as possible to ensure year-end delivery.
Thanks to all of you out in the field who are back at it — working with people whose lives often depend on getting appropriate seating and complex rehab technology.
Throughout 2020, Ride has been able to fulfill custom product orders within 12 days over 98% of the time. Recently 85% of custom orders have shipped within 8 days.
We love getting messages like this one, from Dave Blaser of NuMotion:
“You guys got inputted one of my castings on the 20th and it’s freaking at my door already… that’s 10 days for a Custom Back!”
We expect the usual uptick in orders as folks try to deliver seating systems before year-end. So we’re encouraging everyone to get their orders in the pipeline as soon as possible, especially with so many unknowns due to COVID-19. You can count on Ride to do everything we can to get your orders filled as quickly as possible.
We thank you for your business. Work smart, be well, Ride on!
Watch a tutorial by Ryan Crosby, ATP, SMS, Senior Education & Technology Specialist
Ride Designs is debuting an even simpler way to order the Ride Custom AccuSoft™ Cushion –- by using a Java Cushion as an evaluation tool. (Learn more about AccuSoft here.)
When appropriate, this easy and time-saving method can replace the bead bag and vacuum pump method. Check out this brief video tutorial.
Detailed information, including frequently-asked questions and answers, is available here.
“Even the simplest tools can empower people to do great things.” — Biz Stone
Evidence supports the Ride Java Cushion as the superior pre-fabricated wheelchair cushion solution for adjustable skin protection and positioning. (Learn more here.)
And… recently, we introduced the Custom AccuSoft™ Cushion, made specifically to match an individual’s unique shape, using a soft, forgiving foam. (Learn more about this amazing product here.)
So how are these two cushions related? Great question!
The suggested method for capturing a client’s shape to order a Custom AccuSoft Cushion has been the bead bag and vacuum system, which is then scanned and submitted to Ride via the RideWorks® app. While this remains a fantastic tool for determining the specs of an AccuSoft cushion, we now offer an even simpler way to order the AccuSoft Cushion –- by using the Java Cushion as an evaluation tool.
An inventory of sample Java Cushions can now serve an additional purpose. Use them to specify an AccuSoft Cushion from a trial evaluation, adjustment, and measurements.
When appropriate, this easy and time-saving method can replace the bead bag and vacuum pump method. The updated Custom AccuSoft Cushion order form is now available on the RideWorks app. Review the instructions for using the Java Cushion as an evaluator tool on page 5 of the order form, here.
Q: Has there been a change to the Custom AccuSoft Cushion?
A: Nope! The AccuSoft Cushion is not changing. We are simply introducing another method to order the Accusoft Cushion, specific to a user’s needs.
Q: When is it appropriate to use the Java Cushion to evaluate a client for a Custom AccuSoft Cushion?
A: Clients who present with pelvic asymmetry that reduces towards neutral, but persists in unique, though relatively less severe postural deviations, may be good candidates for specification of an AccuSoft Cushion by evaluating, adjusting, and measuring on a Java Cushion. Using the Java Cushion as an evaluator is a great place to start. If not successful, pull out the bags and capture a shape.
Q: Can the Java Cushion be used to evaluate a client for a Ride Custom 2 Cushion?
A: No. The off-loading design of the Custom 2 Cushion requires the precise client shape that results from utilizing our bead bag and vacuum pump method. The Ride Custom 2 Cushion material is firm and less forgiving by design. This is necessary for off-loading at-risk bony prominences, while safely supporting those parts of the body that can tolerate support.
Q: Is the Custom AccuSoft an off-loading cushion?
A: The AccuSoft Cushion is not a fully off-loading cushion. Two contour options are offered: 1) Ride Contour, made with Ride’s patented mechanism of support which reduces forces at high risk areas and provides slightly greater forces at low risk areas, and 2) Full Contact.
Give it a try! For additional information, please contact your area Ride Representative, or our product manager, Shelly Young, at 866.781.1633 x312.
Michael Franz writes in “Identifying the Game Changers So You Don’t Have To,“ about how much the Ride Java Cushion has positively affected his health and well-being. His column is featured in the February 2020 issue of New Mobility magazine. Thanks for the shout-out! Learn more about how the Java Cushion works here.
Suddenly… it’s fall! Plan ahead for the inevitable year-end crunch and get your clients’ orders together as soon as possible.
We’ve made filling your orders accurately, and as quickly as possible, our mission. Currently 98% of Ride Custom orders ship within 12 business days of receipt of order form, scan, and purchase order.
