Who knew?! Another use for a sample Java Cushion…

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Watch a tutorial by Ryan Crosby, ATP, SMS, Senior Education & Technology Specialist

Ride Designs is debuting an even simpler way to order the Ride Custom AccuSoft™ Cushion –- by using a Java Cushion as an evaluation tool. (Learn more about AccuSoft here.)

When appropriate, this easy and time-saving method can replace the bead bag and vacuum pump method. Check out this brief video tutorial.

Detailed information, including frequently-asked questions and answers, is available here.

Let’s make working together as easy as possible…

we are here for you

Beyond our stellar customer service team, here are some other ways that Ride can assist during this unusual time…

Technical support

Need expert, real-time assistance with a challenging wheelchair seating scenario? Consult with Ryan Crosby, ATP/SMS, Senior Education and Technology Specialist. Schedule your appointment directly, by emailing support@ridedesigns.com. At your scheduled appointment time, connect via phone or virtual video platform, and we’ll be there in the clinic with you. Together, we can find the best solutions to your seating challenges. Try it!

Support in your area

Hopefully you know your local Ride representative, but if not, contact information for our expert US/Canada Sales Reps are listed here.

Funding documentation assistance

If you need assistance with documentation review for a Ride Custom Back and/or Cushion order, we can help, and at no cost to you.  Simply contact our Reimbursement Department at (866) 781-1633 x 312.

RU_logo_wborderFree online education courses

Through the new Ride University online educational platform, Ride now offers CEU and other wheelchair seating courses at no cost through December 31, 2020.

Ride product FAQs

Use the filters on this webpage to find answers to many of the most asked questions concerning Ride products.

Monthly news updates and resources

Do you receive Ride’s informative newsletter? If not, you’re missing out! To subscribe, go here and scroll down to form at bottom right.

Let us know what else you may need… we aim to please! Suggestions welcomed.

New evaluator tool for the Custom AccuSoft Cushion

JavaCushion_evaluator_sample

“Even the simplest tools can
empower people to do great things.”
— Biz Stone

Evidence supports the Ride Java Cushion as the superior pre-fabricated wheelchair cushion solution for adjustable skin protection and positioning. (Learn more here.)

And… recently, we introduced the Custom AccuSoft™ Cushion, made specifically to match an individual’s unique shape, using a soft, forgiving foam. (Learn more about this amazing product here.)

So how are these two cushions related? Great question!

The suggested method for capturing a client’s shape to order a Custom AccuSoft Cushion has been the bead bag and vacuum system, which is then scanned and submitted to Ride via the RideWorks® app. While this remains a fantastic tool for determining the specs of an AccuSoft cushion, we now offer an even simpler way to order the AccuSoft Cushion –- by using the Java Cushion as an evaluation tool.

An inventory of sample Java Cushions can now serve an additional purpose. Use them to specify an AccuSoft Cushion from a trial evaluation, adjustment, and measurements.

When appropriate, this easy and time-saving method can replace the bead bag and vacuum pump method. The updated Custom AccuSoft Cushion order form is now available on the RideWorks app. Review the instructions for using the Java Cushion as an evaluator tool on page 5 of the order form, here.

Q: Has there been a change to the Custom AccuSoft Cushion?

A: Nope! The AccuSoft Cushion is not changing. We are simply introducing another method to order the Accusoft Cushion, specific to a user’s needs.

Q: When is it appropriate to use the Java Cushion to evaluate a client for a Custom AccuSoft Cushion?

A: Clients who present with pelvic asymmetry that reduces towards neutral, but persists in unique, though relatively less severe postural deviations, may be good candidates for  specification of an AccuSoft Cushion by evaluating, adjusting, and measuring on a Java Cushion. Using the Java Cushion as an evaluator is a great place to start. If not successful, pull out the bags and capture a shape.

Q: Can the Java Cushion be used to evaluate a client for a Ride Custom 2 Cushion?

A: No. The off-loading design of the Custom 2 Cushion requires the precise client shape that results from utilizing our bead bag and vacuum pump method. The Ride Custom 2 Cushion material is firm and less forgiving by design. This is necessary for off-loading at-risk bony prominences, while safely supporting those parts of the body that can tolerate support.

Q: Is the Custom AccuSoft an off-loading cushion?

A: The AccuSoft Cushion is not a fully off-loading cushion. Two contour options are offered: 1) Ride Contour, made with Ride’s patented mechanism of support which reduces forces at high risk areas and provides slightly greater forces at low risk areas, and 2) Full Contact.

Give it a try!
For additional information, please contact your area Ride Representative, or our product manager, Shelly Young, at 866.781.1633 x312.

NEW: A video tutorial on this process is here.

As we navigate COVID-19…

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Ride Designs and Aspen Seating are committed to operating in the best interests of our clients, business partners, staff, community — and all those we serve. 

The Ride Designs manufacturing facility is designated as essential and is currently open. At this time, our supply chain remains robust and we are operating at full capacity. 

We will continue to remain operational to the fullest extent permitted by law and in compliance with all required safety and health regulations. Any changes to our status will be posted to the website. 

We have taken the following steps in an effort to help slow the spread of the virus.

At our office/production facility:

• If any of our team members show any symptoms of illness, they are required to stay home.

• Non-essential travel has been postponed or cancelled, along with upcoming on-site Custom Certification courses.

• Outside vendors have been instructed to suspend visits until further notice.

• Employees that can, are encouraged to work from home.

• Additional internal infection control measures have been implemented to minimize risk.

In the field:

• Visits will be for client care purposes only and must be coordinated with, and approved by, local staff in advance.

• Personnel have received training on infection prevention measures, including hand sanitation and methods to disinfect equipment and tools in the field.

• We are encouraging the use of virtual support whenever possible.

• We are suspending large in-person meetings and using virtual technology instead.

Through the new Ride University online educational platform (launched at ISS 2020), we are now offering CEU and other training courses at no cost through December 31, 2020.

We’re monitoring the situation closely and will keep you updated as plans/policies may change and develop.

Thank you for your understanding and continued support as we navigate these uncertain times together.

Take care.

P.S. Animated infographics that show how social distancing may affect infection rates are amazing… and have now gotten more views than any story in The Washington Post’s history.

Updated May 6, 2020.

Ch-ch-ch-ch-changes*…

businessman checking mark on checklist with a red marker
Crossing some order processing upgrades off our 2019 to-do list…

We are pleased to be completing a major upgrade to our order processing system… be aware that Quotes, Order Confirmations, Packing Slips and Invoices will soon have a new look.

Specifically pertaining to Sales Quotes and Order Confirmations:

A new account number will appear but, no worries, we’ll still be able to reference your original account number to keep things running smoothly.

Please don’t reply to incoming quote and confirmation emails — they are automated and will be coming from a Do-Not-Reply email address. As always, it’s most efficient to reach out to us at customerservice@ridedesigns.com.

Ride Custom Back pricing will look different:

Below is what you’re used to seeing…

Old Quote

Now, the price of the Ride Custom Back and the hardware will each be broken out as its own line item, see below. Total cost will remain the same.

New Quote

We continually strive to create a better collaborative working experience. As the systems upgrade rolls out, please reach out with any questions or concerns.

*And now that you’ve probably got that epic David Bowie song stuck in your head, go ahead and indulge yourself with a listen for old times sakes. Oh, yeah…

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The late great David Bowie sings Changes.