Beyond our stellar customer service team, here are some other ways that Ride can assist during this unusual time…
Need expert, real-time assistance with a challenging wheelchair seating scenario? Consult with Ryan Crosby, ATP / SMS, Senior education and technology Specialist.
Schedule an appointment via the link on the Technical Support page on the website or directly, here. At your scheduled appointment time, connect with Ryan via phone, Facetime or Skype, and he’ll be there in the clinic with you.
Together, we can find the best solutions to your seating challenges. Try it!
Support in your area
Hopefully you know your local Ride representative, but if not, contact information for our expert US/Canada Sales Reps are listed here.
Funding documentation assistance
If you need assistance with documentation review for a Ride Custom Back and/or Cushion order, we can help, and at no cost to you. Simply contact our Reimbursement Department at (866) 781-1633 x 312.
Free online education courses
Through the new Ride University online educational platform, Ride now offers CEU and other wheelchair seating courses at no cost through August 31, 2020.
Ride product FAQs
Use the filters on this webpage to find answers to many of the most asked questions concerning Ride products.
Monthly news updates and resources
Do you receive Ride’s informative newsletter? If not, you’re missing out! To subscribe, go here and scroll down to form at bottom right.
Let us know what else you may need… we aim to please! Suggestions welcomed.
Medicare and other funding sources that follow Medicare guidelines have long considered the “reasonable, useful lifetime” (RUL) of durable medical equipment to be five years. This means that these funding agencies will not pay for a piece of equipment to be replaced within five years of its purchase, unless a change in medical condition warrants the purchase of a new type of equipment.
Historically, this rule was not applied to wheelchair cushions and back supports. However, this changed recently when suppliers began seeing denials for replacement cushions and backs, if the existing equipment was purchased within the last five years.
The wheelchair seating industry does not believe that the five year “RUL” policy should be applied to wheelchair seating. We are working hard to advocate for this policy to be changed.
In the meantime, there are ways to “repair” Ride Designs’ cushions and back supports, and to have those repairs covered by insurance.
Components of existing Ride wheelchair cushions and backs can be ordered individually for replacement, and often this will resolve any issues that are causing the cushion or back to need replacement. For example, if a Ride Java® Cushion has compressed foam and is no longer providing proper positioning or skin protection, the foam topper can be replaced individually, without having to replace the entire cushion. This (and any other cushion or back components except covers) can be billed with code K0108. Labor to replace the component (E1340) can be billed to most payers as well, including Medicare. Replacement covers are billed using code E2619.
Please refer to the Ride Parts Manual to locate part numbers for individual cushion and back components, or contact our Customer Service Department at 303.781.1633 or email@example.com for more information.
For your reference in advocating for protecting access to equipment for all CRT users, this guide was developed by NRRTS and their CRT user coalition, Unite4CRT. Be sure to contact your member of Congress to ensure that they understand how important CRT is to the independence and health of wheelchair users. Tell your story to bring it home.