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At Ride Designs we take a great deal of pride in having the lowest rate of returned products in the custom wheelchair seating industry. There are four very important reasons why so few of our custom products are returned to be modified or remade:

• Better Trained Practitioners. First, we attribute this accomplishment to our educational offerings. Specifically, completion of our two-day Ride Custom Certification Course that is required to become a certified Ride Custom Systems Practitioner or Supplier.  Attendees receive extensive, hands-on training in capturing shapes, ordering, fitting and modifying Ride custom products.  Participants leave the course armed with the experience, knowledge and skills needed to achieve optimal outcomes for their clients.  Learn more and register here.
• Shape Shifting Excellence. Next, we give so much credit to our talented staff.  The ability of our “shape shifters” to interpret incoming scanned shapes and skillfully and accurately prepare them for the carving process is truly something sets us apart.  (No link for more information here – this one’s a secret!)
• Technical and Clinical Support. From our field reps to our internal product support staff, we are available to provide support to help you through your most difficult seating challenges.
• Adjustability. Last, but certainly not least is the adjustability of our custom products.  The design of our Custom 2 Cushion, Custom AccuSoft Cushion and Custom Back allows for modifications to be made in the field when needed without compromising the integrity of the product. In addition, our Ride Certified Practitioners benefit from the infinitely adjustable FlexLoc mounting system for the Ride Custom Back. Check it out here.

In the rare instance it becomes necessary to return a Ride Designs custom product, we are happy to make things right.  Read about our generous return policy here.

Thank you to our customers and clinician partners who share our commitment to excellence.  As always, we are here to help! Call us at 866-781-1633 or email customerservice@ridedesigns.com for assistance with any of your custom seating challenges.

Introducing Pediatric Flexloc® 2 on the Ride Decaf Back for growing and developing children.

A better wheelchair interface for a better seating outcome!

Pediatric FlexLoc 2 hardware offers all the adjustability of the original Pediatric FlexLoc but with an innovative, streamlined and lightweight* design that eases wheelchair attachment and client fitting.

Beginning April, 2023 all Ride Decaf back supports ship with newly designed Pediatric FlexLoc 2 hardware.

• Mounting and adjustment instructions will be included with each shipment.

• All Pediatric FlexLoc 2 hardware is quick-release as shipped from the factory. Hardware to easily convert to fixed mount is included with each back.

• Customers will be asked to select either small or medium hardware based on the width of the wheelchair back canes from 10” – 14”.

 *Pediatric FlexLoc 2 hardware weighs .5 lbs less than original Pediatric Flexloc hardware

Learn more about the Ride Java Decaf Back here

You may recall that as of May 1, 2022 we are no longer providing scanners with our shape capture tool kits.

We have introduced a new, amazing scanning method, utilizing LiDAR technology.  Scans are taken using an app called “Scaniverse” installed on an iPad equipped with a LiDAR scanner (iPad Pro 2020 or later).  Not only does this method not require the attachment of a separate scanning device to the iPad, but the 3D image is incredibly high resolution.  The details that are visible on these scans are next-level!    

When we first broke this news, scans on the Scaniverse app had to be emailed to Ride separately, outside of RideWorks.  The updated version of the RideWorks app is now able to import a Scaniverse scan, allowing the scan to be submitted to Ride with RideWorks, along with the order forms and client photos. All is right with the world again!

Here are some reminders:

If you order Ride shape capture tools after May 1, 2022 you will not receive a scanner and scanner bracket.  You will receive an iPad Pro with no scanner.  You are seriously going to love this new method!  It’s simpler, requires no extra attachments or chargers, and it’s even more accurate.

Each tool kit containing an iPad Pro will also include these instructions for using the Scaniverse app to scan your captured shape and submit it to Ride.

If you have a Structure Sensor scanner from us, but also have an iPad Pro that was made in 2020 or later, you are welcome to install the Scaniverse app and use it instead of the Structure Sensor scanner. We are happy to accept either method of scanning. 

Ride On!