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Beyond our stellar customer service team, here are some other ways that Ride can assist during this unusual time…

Technical support

Need expert, real-time assistance with a challenging wheelchair seating scenario? Consult with Ryan Crosby, ATP/SMS, Senior Education and Technology Specialist. Schedule your appointment directly, by emailing support@ridedesigns.com. At your scheduled appointment time, connect via phone or virtual video platform, and we’ll be there in the clinic with you. Together, we can find the best solutions to your seating challenges. Try it!

Support in your area

Hopefully you know your local Ride representative, but if not, contact information for our expert US/Canada Sales Reps are listed here.

Funding documentation assistance

If you need assistance with documentation review for a Ride Custom Back and/or Cushion order, we can help, and at no cost to you.  Simply contact our Reimbursement Department at (866) 781-1633 x 312.

RU_logo_wborderFree online education courses

Through the new Ride University online educational platform, Ride now offers CEU and other wheelchair seating courses at no cost through December 31, 2020.

Ride product FAQs

Use the filters on this webpage to find answers to many of the most asked questions concerning Ride products.

Monthly news updates and resources

Do you receive Ride’s informative newsletter? If not, you’re missing out! To subscribe, go here and scroll down to form at bottom right.

Let us know what else you may need… we aim to please! Suggestions welcomed.

New evaluator tool for the Custom AccuSoft Cushion

JavaCushion_evaluator_sample

“Even the simplest tools can
empower people to do great things.”
— Biz Stone

Evidence supports the Ride Java Cushion as the superior pre-fabricated wheelchair cushion solution for adjustable skin protection and positioning. (Learn more here.)

And… recently, we introduced the Custom AccuSoft™ Cushion, made specifically to match an individual’s unique shape, using a soft, forgiving foam. (Learn more about this amazing product here.)

So how are these two cushions related? Great question!

The suggested method for capturing a client’s shape to order a Custom AccuSoft Cushion has been the bead bag and vacuum system, which is then scanned and submitted to Ride via the RideWorks® app. While this remains a fantastic tool for determining the specs of an AccuSoft cushion, we now offer an even simpler way to order the AccuSoft Cushion –- by using the Java Cushion as an evaluation tool.

An inventory of sample Java Cushions can now serve an additional purpose. Use them to specify an AccuSoft Cushion from a trial evaluation, adjustment, and measurements.

When appropriate, this easy and time-saving method can replace the bead bag and vacuum pump method. The updated Custom AccuSoft Cushion order form is now available on the RideWorks app. Review the instructions for using the Java Cushion as an evaluator tool on page 5 of the order form, here.

Q: Has there been a change to the Custom AccuSoft Cushion?

A: Nope! The AccuSoft Cushion is not changing. We are simply introducing another method to order the Accusoft Cushion, specific to a user’s needs.

Q: When is it appropriate to use the Java Cushion to evaluate a client for a Custom AccuSoft Cushion?

A: Clients who present with pelvic asymmetry that reduces towards neutral, but persists in unique, though relatively less severe postural deviations, may be good candidates for  specification of an AccuSoft Cushion by evaluating, adjusting, and measuring on a Java Cushion. Using the Java Cushion as an evaluator is a great place to start. If not successful, pull out the bags and capture a shape.

Q: Can the Java Cushion be used to evaluate a client for a Ride Custom 2 Cushion?

A: No. The off-loading design of the Custom 2 Cushion requires the precise client shape that results from utilizing our bead bag and vacuum pump method. The Ride Custom 2 Cushion material is firm and less forgiving by design. This is necessary for off-loading at-risk bony prominences, while safely supporting those parts of the body that can tolerate support.

Q: Is the Custom AccuSoft an off-loading cushion?

A: The AccuSoft Cushion is not a fully off-loading cushion. Two contour options are offered: 1) Ride Contour, made with Ride’s patented mechanism of support which reduces forces at high risk areas and provides slightly greater forces at low risk areas, and 2) Full Contact.

Give it a try!
For additional information, please contact your area Ride Representative, or our product manager, Shelly Young, at 866.781.1633 x312.

NEW: A video tutorial on this process is here.

New study on seated buttocks anatomy

sonenblum_study_mri

A new study describes the amount, types, and shapes of tissue present in the buttocks during sitting (i.e., seated buttocks soft tissue anatomy) and the impact of seated buttocks soft tissue anatomy on biomechanical risk. Authored by Sharon Sonenblum, Ph.D., the study is available in the Journal of Tissue Viability here.

Highlights include:

  • Bulk tissue thickness under the seated ischium varied from 5.6 to 32.1 mm.
  • Wheelchair users with a pressure ulcer history have more peaked buttocks contours.
  • Most people do not have gluteus maximus covering their ischial tuberosity.

The ultimate goal of Dr. Sonenblum’s work is to define biomechanical risk of skin breakdown so watch for further study results with data related to risk on various seating surfaces, including the Java Cushion. Ride Designs has supplemented a federal grant awarded to Georgia Tech University to help support this ongoing, important research.

Read more research related to Ride Designs wheelchair seating products here.

Java Cushion: “Game Changer”

Ride_Java_Cushion

Michael Franz writes in “Identifying the Game Changers So You Don’t Have To, about how much the Ride Java Cushion has positively affected his health and well-being. His column is featured in the February 2020 issue of New Mobility magazine. Thanks for the shout-out! Learn more about how the Java Cushion works here.

 

Consider replacement parts…

JC_no cover_wellinsert
Ride Java Cushion component parts and possible accessories, without cover.

Medicare and other funding sources that follow Medicare guidelines have long considered the “reasonable, useful lifetime” (RUL) of durable medical equipment to be five years. This means that these funding agencies will not pay for a piece of equipment to be replaced within five years of its purchase, unless a change in medical condition warrants the purchase of a new type of equipment.

Historically, this rule was not applied to wheelchair cushions and back supports. However, this changed recently when suppliers began seeing denials for replacement cushions and backs, if the existing equipment was purchased within the last five years.

The wheelchair seating industry does not believe that the five year “RUL” policy should be applied to wheelchair seating. We are working hard to advocate for this policy to be changed.

In the meantime, there are ways to “repair” Ride Designs’ cushions and back supports, and to have those repairs covered by insurance.

Components of existing Ride wheelchair cushions and backs can be ordered individually for replacement, and often this will resolve any issues that are causing the cushion or back to need replacement. For example, if a Ride Java® Cushion has compressed foam and is no longer providing proper positioning or skin protection, the foam topper can be replaced individually, without having to replace the entire cushion. This (and any other cushion or back components except covers) can be billed with code K0108. Labor to replace the component (E1340) can be billed to most payers as well, including Medicare. Replacement covers are billed using code E2619.

Please refer to the Ride Parts Manual to locate part numbers for individual cushion and back components, or contact our Customer Service Department at 303.781.1633 or customerservice@ridedesigns.com for more information.